Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@getrestorely.com. Returns should be sent to the following address:

15386 SW 20th Ln
Miami, FL 33185

If your return request is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back without first requesting a return will not be accepted.

Once we receive your return, we will inspect it within 5 business days and notify you whether your refund has been approved or denied.

You can always contact us with any return questions at hello@getrestorely.com.

Damages and Issues

Please inspect your order upon arrival and contact us within 7 days of delivery if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Opened health and wellness products

  • Custom or personalized products

  • Sale items

  • Gift cards

If you have questions about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item and place a new order once your return has been accepted.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. To qualify, the item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.

Refunds

If your refund is approved, it will be issued to your original payment method within 10 business days after your return has been approved. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@getrestorely.com.